Toestemming voor gegevenstoegang
Notion-medewerkers krijgen alleen toegang tot je gegevens om problemen op te lossen of content voor je te herstellen, nadat je via e-mail of in-app support om hulp hebt gevraagd. Zo geef je toestemming.
Ga naar Veelgestelde vragenVoor meer informatie over de beveiligingspraktijken van Notion en hoe je gegevens op onze servers worden opgeslagen, verwijzen we je naar ons artikel over Beveiliging en privacy. Hieronder vind je instructies voor het verlenen van toestemming aan het supportteam van Notion om toegang te krijgen tot je account.
Gegevenstoegang toestaan
Wanneer je via e-mail of de in-app chat met Notion support praat, kan je worden gevraagd om toestemming voor toegang tot je account, om te helpen bij het oplossen van problemen of herstel. Om gegevenstoegang toe te staan:
Ga naar
Instellingenin je zijbalk →{je naam}.Schakel onder
Supportde optieSupport toegangin.
Gegevenstoegang intrekken
Nadat je toestemming hebt gegeven, heeft het Notion supportteam 28 dagen lang toegang tot je content, of totdat je deze toegang intrekt. Dit tijdsbestek is zichtbaar in de app. Om de toegang op elk gewenst moment in te trekken:
Ga naar
Instellingenin je zijbalk →{je naam}.Schakel onder
Supportde optieSupport toeganguit.
Om Support toegang in Notion voor mobiel toe te staan of in te trekken:
Open Notion op mobiel en tik op
•••.Tik op
Instellingen.Schakel
Support toegangin of uit.
Veelgestelde vragen
If this setting is on, what can Notion do?
If this setting is on, what can Notion do?
This setting lets Notion support access your workspace data to help you, like fixing pages or recovering content you've asked about. Notion won't view or change anything without your permission. Before support looks at your data or runs a fix, they'll ask you to approve that specific action first.
I don't remember turning on this setting. Why is it on?
I don't remember turning on this setting. Why is it on?
This setting used to be tied to each workspace owner's personal support access. If any owner turned on support access, Notion support could help with the workspace.
Workspace access is now its own setting. If an owner already had support access on, the workspace setting was turned on to match, with the same end date. Nothing new was shared with Notion. You can turn it off at any time in Settings → Security.
Who can turn on workspace access?
Who can turn on workspace access?
Workspace admins and owners. In Enterprise organizations, org admins can also manage it from the organization console.
Does account access stay on forever?
Does account access stay on forever?
No. Account access ends on its own after 28 days by default. You can turn it back on whenever you need to.
Can an org owner turn on support access for just one person?
Can an org owner turn on support access for just one person?
Yes. An org owner can turn on support access for a single person's account from the organization console. This works even when members can't turn it on themselves.
If workspace access is on, can Notion support also act as me?
If workspace access is on, can Notion support also act as me?
No. Workspace access and account access are separate. Each one has to be turned on by itself.
