Persetujuan akses data
Karyawan Notion hanya mengakses data Anda untuk memecahkan masalah atau memulihkan konten atas nama Anda, setelah menerima permintaan bantuan via email atau obrolan dukungan dalam aplikasi. Berikut cara memberi persetujuan akses.
Buka Pertanyaan UmumUntuk informasi lebih lanjut tentang praktik keamanan Notion, dan bagaimana data Anda disimpan di server kami, silakan merujuk ke artikel Keamanan & privasi kami. Di bawah ini, Anda akan menemukan Instruksi tentang cara memberikan persetujuan kepada tim dukungan Notion untuk mengakses akun Anda.
Izinkan akses data
Saat mengobrol dengan dukungan Notion melalui email atau obrolan dalam aplikasi, Anda mungkin diminta memberikan persetujuan untuk mengakses akun Anda, guna membantu pemecahan masalah atau pemulihan. Untuk mengizinkan akses data:
Buka
Pengaturandi bilah sisi Anda →{nama Anda}.Di bawah
Dukungan, nyalakan TombolAkses dukungan.
Cabut akses data
Setelah Anda memberikan akses, tim dukungan Notion akan memiliki izin untuk mengakses konten Anda selama 28 hari, atau sampai Anda mencabut akses ini. Jangka waktu ini akan terlihat di dalam aplikasi. Untuk mencabut akses kapan saja:
Buka
Pengaturandi bilah sisi Anda →{nama Anda}.Di bawah
Dukungan, matikan TombolAkses dukungan.
Untuk mengizinkan atau mencabut akses dukungan di Notion untuk seluler:
Buka Notion di seluler dan ketuk
•••.Ketuk
Pengaturan.Hidupkan atau matikan Tombol
Akses dukungan.
Pertanyaan Umum
If this setting is on, what can Notion do?
If this setting is on, what can Notion do?
This setting lets Notion support access your workspace data to help you, like fixing pages or recovering content you've asked about. Notion won't view or change anything without your permission. Before support looks at your data or runs a fix, they'll ask you to approve that specific action first.
I don't remember turning on this setting. Why is it on?
I don't remember turning on this setting. Why is it on?
This setting used to be tied to each workspace owner's personal support access. If any owner turned on support access, Notion support could help with the workspace.
Workspace access is now its own setting. If an owner already had support access on, the workspace setting was turned on to match, with the same end date. Nothing new was shared with Notion. You can turn it off at any time in Settings → Security.
Who can turn on workspace access?
Who can turn on workspace access?
Workspace admins and owners. In Enterprise organizations, org admins can also manage it from the organization console.
Does account access stay on forever?
Does account access stay on forever?
No. Account access ends on its own after 28 days by default. You can turn it back on whenever you need to.
Can an org owner turn on support access for just one person?
Can an org owner turn on support access for just one person?
Yes. An org owner can turn on support access for a single person's account from the organization console. This works even when members can't turn it on themselves.
If workspace access is on, can Notion support also act as me?
If workspace access is on, can Notion support also act as me?
No. Workspace access and account access are separate. Each one has to be turned on by itself.
